If you unfortunately do have a concern with the quality of any of our jewellery pieces, please return to your local store or contact us to discuss your options and a solution.
All of our jewellery comes with consumer guarantees under Australian Consumer Law and should provide many years of enjoyable wear when treated with respect and care. It should be noted that some items will be more durable than others and this will be evident in weight and design. Care should be taken to wear your piece appropriately.
When determining a course of action for a warranty return, the treatment that the item has received while in your care is most important. We will also look for manufacturing faults and material faults. Time elapsed from the purchase date is also taken into account but is not the most important factor in determining a warranty claim.
Genuine warranty claims will normally result in replacement of the item or where this is not possible a store credit will be supplied. Refund is also an option where there is a major problem with the product.
For full details of your rights, please refer to the Australian Consumer Law website for guidelines and your consumer guarantees.ONLINE
We acknowledge that buying online is not without its surprises. Jewellery can appear larger or smaller than its actual size or stone colours may appear different in the image. It is with this in mind that we are always happy exchange for a different piece or refund when there is no other feasible option. Exchanges or refunds can only be offered within a reasonable period of the original sale date where proof of purchase can be confirmed (sales receipt or confirmation from our records).IN-STORE
Change of Mind Policy
Should you change your mind on your purchase, we will happily offer you an exchange or Silvershop gift card, within 14 days of purchase providing that;
- The item was purchased at a Silvershop store or online at silvershop.com.au
- The item is in as new condition (unworn, unused and as sold).
We are unable to offer refunds on change of mind purchases. Please retain your receipt as proof of purchase.
You can choose between a refund, exchange or repair, if your item exhibits
a genuine manufacturing fault or is not as described providing that;
- The item was purchased at a Silvershop store
- Proof of purchase is provided.